Customer Success Manager

Location: India (Hybrid Model)

Join the Customer Success team as a Customer Success Manager and you will function as the backbone of our client-facing team by keeping projects on track, acting as the voice of the customer, and ultimately ensuring our customers are successful when using our platform.  

Responsibilities: 

  • Project Management:  Keep your team on track and ensure key action items and deliverables are always on time and exceeding our client’s expectations
  • Account Management: Build strategic relationships within complex organizations to understand client difficulties and present our solutions
  • Customer Evangelist: Understand your customers, and act as their internal Pi Wheel advocate to influence changes in process, product, communication, and more
  • Data Insights: Use the tools at your fingertips to educate and inform customers and drive their eCommerce business forward
  • Knowledge Share: Become a subject matter expert of PiWheel platform and be the go-to for platform questions, training, and troubleshooting

Minimum Qualifications:  

  • 5+ years of experience in brand/category management, and/or eCommerce retail
  • Experience using analytics software tools and data platforms

Preferred Qualifications:

  • Amazon, Flipkart, e-retailer – FMCG, Consumer electronics brands background
  • Having a background as a category or brand manager is a big plus
  • Willingness to roll up your sleeves, take on any project and solve problems