Customer Success Manager

Location: India (Hybrid Model)

Join the Customer Success team as a Customer Success Manager and you will function as the backbone of our client-facing team by keeping projects on track, acting as the voice of the customer, and ultimately ensuring our customers are successful when using the PiWheel platform.

  1. Project Management:  Keep your team on track and ensure key action items and deliverables are always on time and exceed our client’s expectations
  2. Account Management: support the account manager in building strategic relationships within complex organizations to understand client difficulties and present our solutions
  3. Customer Evangelist: Understand your customers, and act as their internal PiWheel advocate to influence changes in process, product, communication, and more
  4. Data Insights: Use the PiWheel tools at your fingertips to create and analyze reports in order to educate and inform customers and drive their eCommerce business forward
  5. Knowledge Share: Become a subject matter expert of the PiWheel platform and be the go-to for platform questions, training, and troubleshooting
Minimum Qualifications:
  • 5+ years of experience in brand/category management, and/or eCommerce retail
  • Experience using analytics software tools and data platforms
Preferred Qualifications:
  • Brand, e-retailer – FMCG, Consumer electronics brands background
  • Having a background as a category or brand manager is a big plus
  • Willingness to roll up your sleeves, take on any project and solve problems

PiWheel is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.